Cancellation and Refund Policy
1. Introduction:
This Refund Policy outlines the terms and conditions under which UNIFLIK TECH PRIVATE LIMITED (herein after referred as 'UniFlik') provides refunds, after conducting a detailed analysis of the customer’s grievances, for the on boarding fees and absolves itself of liability regarding transactions between Students/customers and partner universities. By availing UniFlik's services, Students/customers agree to the terms set out in this policy.
This policy provides clarity and transparency with Students/customers. It ensures that Students/customers their responsibilities and the limits of UniFlik's liability.
2.General
a) This website with the URL of https://www.uniflik.com/ ('Website') is operated by [uniflik.com] ('UniFlik').
b) UniFlik is committed to providing its Students/cutomers (as defined below) with the highest quality Services (as defined below). However, on rare occasions, Students may want to regress their commitment, due to unavoidable circumstances, to continue the availed package of service provided by UniFlik. In such cases UniFlik may offer refund facilities, as per its sole discretion, and in accordance with this refund policy ('Policy').
c) The Students/customers are advised to read UniFlik’s terms and conditions along with this Policy at the following webpage [https:_ https://www.uniflik.com/cancellation-refund-policy].
d) Please read this Policy (along with other policies of UniFlik in respect of their services) before making a purchase on this Website. By using this Website, the Student/customer agree to be bound by the terms contained in this Policy. If the Student/customer does not agree to the terms contained in this Policy, the Student is advised not to transact on this Website.
3.Definitions
a) “Applicable Laws” shall mean the laws, statutes, rules, regulations, order, decree, directives, requirement, by-laws, decrees, orders or mandatory guidelines and any analogous law enacted by a national or local legislative body, regulatory body, governmental authority or other analogous competent authority or body of India and the respective states within India, code, notice, now or in the future in effect, and in each case as amended or re-enacted from time to time, and legislation supplemental to it, any judicial or administrative order, determination, consent, decree or judgment that have legal effect and that are applicable to the Live Classes and/or the Website.”
b) “Business Days” shall mean a day that is not a Saturday, Sunday, public holiday or a bank holiday in India or in the state where our office is located.
c) “Student/customer” shall mean those who avails the any or all services of UniFlik for consideration.
d) “Policy” shall have the meaning ascribed to it in clause 2.
e) “Refund” shall mean the return of the on boarding fee paid by the Student/customer for any or all services of UniFlik.
f) “Services” shall include university shortlisting, university application assistance, SOP writing, resume/cv development, LOR writing assistance, study abroad loan assistance and other services incorporated by UniFlik
g) 'Website' shall mean this website with the URL [ https://www.uniflik.com/]
4.Representation by the Student/customer
a) The Student/Customer represents and warrants that any and all request made by the them in respect of the Refund in respect of on boarding fee is true and correct and that the Student/customer is unable to continue due to reasons attributable to medical grounds.
b) The Student/customer has not provided any false information and/or false report and/or made claims for Refund without disclosing all true facts to UniFlik.
c) The Student/customer acknowledges and agrees that in the event the Student/customer provides any incorrect / false information, or has committed a fraud, or commits any mischief or cheating, then in such an event, UniFlik shall have a right, in addition to all other rights under Applicable Law, to reject the Refund request and forthwith terminate its association with the Student/customer.
5.On boarding Fees and Refund Eligibility
On boarding Fees: Students/customers are required to pay a non-refundable on boarding fee to avail of UniFlik's services listed under the following names : “No-Cost Study Abroad Package”, “University Shortlisting Assistance”, “SOP Writing Assistance”, “Resume/CV Development”, “Visa and Post-Offer Assistance” on Uniflik’s Website, including university shortlisting, application assistance, SOP writing, and any other services listed or unlisted on Uniflik’s website. Refund Eligibility: The on boarding fee will only be refunded if the all following circumstances are fulfilled :
a) The Student/customer has accepted an offer letter from a shortlisted partner university that demands a deposit amount or first instalment (excluding university application fees).
b) The Student has accepted the offer letter only via applying to partner university with Uniflik’s facilitation and not with any other outside party.
c) The Student/customer has credited the deposit amount or first instalment to the concerned partner university’s official bank account.
d) The partner university has provided an acknowledgment of the payment, either via email, issuance of a fresh offer letter, or any other form of acknowledgment.
e) Refund eligibility is confirmed when all the above conditions are fulfilled, and the offer is deemed to be accepted by the Student/customer.
Non-Eligibility for Refund: Students/customers are not eligible for a refund of the on boarding fee under the following conditions:
a) The Student/customer does not accept the offer from the partner university after the issuance of an offer letter.
b) The Student/customer chooses not to move to the university after depositing the required fees to the university’s account.
c) The Student’s/customer’s application is rejected by the university due to non-compliance with the university's policies, rules, or regulations.
d) The Student/customer provides incorrect or false information that affects the processing of their application.
e) The Student/customer fails to provide required documents or information within the stipulated timeline.
General Rule of Refund:
a) UniFlik reserve the right to accept (in part or full), refuse (in part or full) or cancel or modify any Refund request made by the Student/Customer. In the event the Refund request is not in compliance with this Policy or Applicable Laws or for any reason whatsoever, UniFlik shall be entitled to reject the Refund request in to, as per the sole discretion of UniFlik.
b) UniFlik will refund an amount as it deems fit, less any taxes under applicable law or any charges leviable by UniFlik for its services. The Student/customer agrees to always cooperate with UniFlik and provide relevant document in case of any tax inquiry in connection with the refund.
c) A request for Refund shall only be considered by UniFlik once the Student concerned produces relevant documentary proof citing the reason due to which they wish to apply for a Refund under this Policy. It is hereby clarified that submission of documentary proof to uniFlik shall not amount to UniFlik’s deemed acceptance of the documentary proof and consequently shall not deem to be the acceptance of the Refund request. UniFlik shall be entitled to verify such proof / claim raised by the Student/Customer and any decision taken by UniFlik, in respect of such Refund claim, shall be final and binding. The Student shall have no claim against the decision of UniFlik and the decision taken by UniFlik pursuant to this sub-clause shall be final and binding on the Student.
d) On approval of any Refund initiated, the refunds shall be applied only to the original payment method through which the payment had been made by the Student. Any payment made using the cash option shall be refunded to the bank account in accordance with the details provided by the Student to UniFlik. Upon initiation of Refund from UniFlik, it is hereby clarified that UniFlik shall not be liable for any further Refund claim.
6.Products Containing the Customer’s/Student’s Data
a) In certain cases, a Student’s/customer’s personal data may be stored in UniFlik’s platform. UniFlik shall deal with such data strictly as per the Applicable Law.
b) The privacy of the Student’s/Customer’s data supplied to UniFlik during the refund procedure shall be governed by our privacy policy, which can be accessed under the following link [ past the link of privacy policy ].
7.Resonse Time
a) Refunds are usually processed within 21 Business Days after the completion of necessary scrutiny as contemplated in this policy and upon UniFlik confirming the Refund (including the amount, if any) to the student.
b) The period to be taken for Refund may also depend on various banking and payment channels, and UniFlik shall not be liable for any errors or delays in a Refund due to a bank’s or a third-party service provider’s error or delay.
8.Role of UniFlik in University Transactions
a) UniFlik serves as a facilitator and is not involved in direct monetary transactions between the Student/customer and the partner university.
b) Any deposit amount or instalment paid by the Student/customer to the university is strictly a matter between the Student/customer and the university. UniFlik will not be held liable for any refunds of such amounts.
c) Once the university provides acknowledgment of the payment made by the Student/customer, UniFlik’s role is deemed completed. Any disputes or issues arising thereafter must be resolved directly between the Student/customer and the university.
8.University Selection and Shortlisting
a) The selection and shortlisting of applications are subject to the partner university’s rules, regulations, and policies.
b) UniFlik does not guarantee admission to any university, as the final decision rests solely with the university.
c) If a university rejects a Student’s/customer’s application due to non-compliance with its rules or regulations, the on boarding fee will not be refunded.
9.Customer Responsibilities
a) Students/customers are responsible for providing accurate and complete information during the application process.
b) If a Student/customer provides false, misleading, or incomplete information, UniFlik shall not be held liable, and the on boarding fee will not be refunded.
c) Student/customer must submit all required documents and information within the stipulated timelines communicated by UniFlik.
d) Failure to do so may result in delays, application rejection, or ineligibility for a refund.
10.Force Majeure:
UniFlik shall not be held liable for delays or failures in fulfilling its obligations due to events beyond its reasonable control, including but not limited to:
a) Natural disasters.
b) Changes in government policies or immigration laws.
c) Technical failures.
d) Political instability or global pandemics.
In such cases, the on boarding fee will not be refunded.
11.Indemnity:
Students/customers agree to indemnify and hold UniFlik harmless from any claims, damages, or losses arising from:
a) Misuse of services.
b) Inaccurate or false information provided by the customer.
c) Third-party decisions, including rejections or delays by partner universities.
12.Amendments to the Refund Policy:
UniFlik reserves the right to amend or update this Refund Policy at its discretion. Students/customers will be notified of significant changes via email or platform notifications. Continued use of UniFlik’s services after such updates constitutes acceptance of the revised policy.
13.Cancelation of Refund Request
A request for Refund once made can, at any time before the Refund has been processed as per this policy, be cancelled by contacting UniFlik’s Team at [info@uniflik.com or +91 9370434845].
14.Contact Information:
For any feedback, concern or queries related to refunds or this policy, Students/customers can contact UniFlik at:
a) Email: [info@uniflik.com]
b) Phone: [+91 9370434845]
c) UniFlik considers Whatsapp & Email as official communication channel.